Delivery information

Ensuring Your Order Arrives Smoothly

We're committed to providing you with a seamless and transparent delivery experience.

We operate under a streamlined structure:

Legal Assurance: We are a UK Registered Company, ensuring all transactions and operations adhere strictly to UK consumer protection law.

Administrative Base: Our primary administrative and business management functions are handled from our office located in Guernsey, Channel Islands.

Customer Fulfillment: All inventory, order processing, and dispatch are managed exclusively by our trusted fulfillment partners located within the United Kingdom (UK). This guarantees rapid, reliable delivery and adherence to premium UK supply chain standards.

Here's everything you need to know about our delivery process:

Where We Deliver:

We deliver throughout mainland UK, ensuring your chosen products reach your doorstep.

Delivery Costs: Simple and Transparent

Enjoy free shipping on all orders to mainland UK, making your purchase even more convenient.
Rest assured, all costs are clearly displayed at checkout, with no hidden fees.

Quick Order Processing:

All orders placed by 14:00 GMT on a business day will usually be processed within 3 hours.

Orders placed after 14:00 GMT or outside business hours will be processed the next business day.

Reliable Delivery Times:

We estimate a delivery time of 2-4 business days for most orders.
Deliveries generally occur Monday to Friday.
Please note that delivery times are estimates and may vary due to external factors such as weather and transport.

Our Delivery Approach:

We select the most efficient and secure delivery method for your order, ensuring your items are handled with care.
Please note that carrier selection is not available at this time.
After dispatch, you will receive a notification with tracking details.

Tracking Your Delivery:

You will receive an email with tracking details, including the carrier and tracking number, keeping you informed every step of the way.
Our dedicated support team is ready to assist with any tracking inquiries you may have.

Handling Partial Deliveries:

In rare cases, your order may be shipped in multiple boxes, leading to separate delivery dates.

If your delivery is incomplete, or if you're missing hardware packs or components, please contact us at support@adoryn.co.uk or 0330 133 4626.

Addressing Tracking Delays:

Please be aware that occasional transit scan delays are normal.
If your tracking information has not updated for more than 6 days, please contact us, and we will investigate with the carrier.

Damaged or Defective Items:

We understand the frustration of receiving a damaged or defective item. Please report any issues within 30 days of delivery.

To resolve the issue, we may require photos or the return of the item.

Please see our Returns Policy for more information.

Website Name: Adoryn Air
Company Name: Adoryn UK Ltd
Company Number: 16468256
Registered Office Address: Adoryn UK Ltd, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN

Opening Hours:
Monday - Friday: 09:00 - 20:00
Saturday - Sunday: CLOSED

Contact us:

We aim to respond within 48 hours